Help when something is not working.

If you see “We couldn’t finish the check”, Reffed could not complete it just now. Check your connection and run it again.

If the report says Reffed could not read your website, the usual cause is that automated visitors are being turned away. Open your website in a private window: if you see your normal page, ask whoever manages your website to allow search crawlers, then check again. You do not need to switch off your website’s security. Google Search Console is free and shows what Google can read, even when Reffed cannot visit.

“This sign-in link has expired” means you need a new one. Open the dashboard sign-in page, enter the email you used when you joined and ask for a new link. After checkout, if the secure dashboard link does not arrive in a few minutes, use the button on the confirmation page to send a new one.

Until the first check is done, the dashboard says “Your first check is being prepared”. The report is emailed to you and then appears in the dashboard. If nothing arrives within an hour, email support@reffed.ai. If the checkout page says it could not confirm your checkout yet, refresh it in a moment. If you were charged and it still cannot be found, email support and include the email you used at checkout.

“Google needs to be reconnected”, “Google no longer lets Reffed read your Analytics” and “Analytics needs to be reconnected” mean the access you gave Reffed was removed or has expired. Open your dashboard, go to the Google or Analytics section and choose Reconnect Google or Reconnect Analytics. The connection is read-only. The dashboard shows the date of the last successful update, so you can see how current the data is.

If Reffed says it cannot find your website in Google Search Console, or your Google account cannot read it, check that the account you signed in with owns or has access to the website, then reconnect with that account.

For Analytics, pick the website from the list. If you enter a number yourself, Reffed needs the Property ID (a number with no letters). A code that starts with “G-” is a tag code and will not work.

When the message says Google is limiting requests or did not answer in time, the problem is on Google’s side. Reffed tries again with your next update and your earlier data stays. If a message tells you the problem is on Reffed’s side, or keeps happening, email support@reffed.ai.

Watch + Fix connects through the Reffed plugin and an 8-character code, shown like K7M2-9QXP, on Settings → Reffed in WordPress. Each message points to one step:

• “Reffed couldn’t find its plugin on your website”. Upload the Reffed ZIP under Plugins → Add New → Upload Plugin, click Install Now, then click Activate. If you already did, download the latest version and install it again.
• “That code doesn’t look right” or “isn’t the one WordPress is showing”. Copy the code again from Settings → Reffed, or reload that page for a new one.
• “That code has expired”. Reload Settings → Reffed in WordPress for a new code. Codes only last a few minutes.
• “Reffed couldn’t reach your WordPress site”. Check the Reffed plugin is installed and active, then try again.
• “That WordPress site is not the one on your plan”. Connect the site you signed up with.
• “The Reffed WordPress plugin needs updating”. Download the newest plugin and install it.
• “Reffed paused changes to your website”. An undo could not be confirmed, so Reffed stopped to be safe. Check your page, then reconnect WordPress to continue.

Your saved reports stay readable, and weekly checks run only while your subscription is active. Use the management page to update your card or cancel. If your plan shows as not finished and you paid, do not pay again: email support@reffed.ai.

Email support@reffed.ai or use the contact form. Tell us your website address and the message you saw. We answer during Pacific business hours and response time varies with request volume. Never send a password or a payment card number.